FAQs Page - Jun 3, 16:26:48

FAQs

Electactic is committed to providing users with high-quality products while providing excellent 24/7 customer service, and strives to be a brand that can make users 100% satisfied!

Title

YOUR QUESTIONS. ANSWERED

Have questions? We’re hereto help

EMAIL:

service@electacticshop.com

how do i contact electactic about my order?

"Whatever your order concern, reach out to us at service@electacticshop.com.
To help us promptly check your order status, please include your email address, phone number, and order or tracking number.
Our team is available around the clock and dedicated to resolving your issues efficiently, aiming to provide excellent customer service on your first contact."

when will my order ship?

"Orders received Monday-Friday are typically processed same-day and shipped the next business day. Weekend orders placed Saturday/Sunday will be dispatched together on Monday."

what if i don't receive my order?

"Please verify delivery accuracy directly with the carrier first. To help locate your package, share your phone number with us so we can initiate a carrier search request. Package searches typically take approximately one week to complete."

what if i receive a damaged order?

"Rest assured, our dedicated quality team inspects all items before shipment. Packages are only dispatched after passing quality verification.
If you receive damaged goods, please:

Submit a return request via your account within 30 business days of delivery

Document visible damage (scratches, dents) or functional issues

Provide detailed photos/videos of the damage
This evidence helps us process your refund request efficiently."

what shipping methods do you offer?

"Your orders ship via FedEx, UPS, USPS, or FdsExpress. Carrier selection may depend on item dimensions and order quantity."

how do i cancel my order?

"To cancel an order, submit a request via your account. Should your order already be shipped, return shipping fees per package may apply. Additional details available in our Return & Refund Policy."

what is the estimated delivery time?

"We prioritize fast order processing. Orders submitted successfully will enter same-business-day warehouse processing for picking, packing, and shipping.
Delivery timelines vary based on:
• Your location
• Carrier processing steps
Standard delivery estimates (3-5 business days) may be affected by external factors including extreme weather or technical issues beyond carrier control."

when can i expect a refund after i return an item?

"After return authorization, retain your return tracking number. Upon warehouse receipt, we typically process refunds within 24 hours. Your original payment method will be credited automatically."

can i order replacement parts from you?

"Replacement parts are generally not sold separately. During the 1-year warranty period, we typically provide replacement parts at no cost, subject to availability. For extended warranty coverage, please activate it first to access related support benefits."

what is the warranty on my item?

"All products include a 1-year warranty from purchase date, typically covering eligible costs related to manufacturing defects."

what if i can't pay by credit card?

If you are unable to pay by credit card, we recommend that you use a bank debit card or Paypal to complete your order.

is there an invoice in my package?

There will be no invoice in your package. To request an invoice, please contact our customer service for a screenshot of your order details. 24-hour customer service email: service@electacticshop.com.