Return & Refund Policy

Thank you for choosing Electactic! Please read the following Return & Refund Policy carefully before submitting a return request.

This Return & Refund Policy applies to purchases made directly through our official website. For purchases made through third-party marketplaces (e.g., Amazon, eBay), the return policy of that marketplace will apply, and you should contact the marketplace directly. We reserve the right to deny returns that do not comply with these terms.

1. Return Period

We accept return requests within 30 calendar days from the date you receive your order.

This meets or exceeds common U.S. marketplace standards. Some states may have longer statutory return periods for certain products. Nothing in this policy limits your rights under applicable state laws, which shall control in the event of any conflict.

2. Contact Us Before Returning (Required)

All return requests must be authorized by our customer support team before any item is sent back.

To initiate a return, please contact us at service@electacticshop.com with the following information:

• Order number
  
• Reason for return
  
• Photos or videos (if the item is damaged, defective, or has a functional issue)
  

We will respond to your return request within 1-2 business days. Once approved, we will provide you with detailed return instructions, a dedicated return warehouse address, and a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may not be accepted or refunded.

Please DO NOT send your return back to the shipping address on your package label or our registered corporate office address. Returned packages sent to these addresses without authorization cannot be received or processed, and will not be eligible for a refund. Always use the specific return address provided by our support team upon RMA approval.

3. Return Eligibility

To be eligible for a return:

• The product must be returned in its original condition, with all accessories included
  
• The item must not show signs of misuse, modification, or physical damage
  
• For installed appliances, the product must be safely uninstalled prior to return
  

Products returned with missing parts, damage caused by improper installation, or unauthorized modifications may not be eligible for a full refund.

4. Non-Returnable Situations

The following situations are generally not eligible for return:

• Normal wear and tear
  
• Damage caused by misuse, neglect, or installation not following the instructions
  
• Products returned after the 30-day return window (unless required by law)
  

5. Defective or Damaged Items

If your item arrives defective, damaged, or with missing components, please contact us within 30 days of delivery.

In such cases, we may offer:

• Replacement
  
• Refund
  
• Other appropriate solutions
  

We may request photos or videos to help our technical team confirm the issue and provide the correct resolution.

6. Return Shipping Fees & Restocking Fees

• Defective, Damaged, or Incorrect Items: If the return is due to a product defect, transit damage, or an error on our part, return shipping is completely FREE. We will provide a prepaid return shipping label.
  
• Customer Choice / Buyer's Remorse Returns: For other approved returns (e.g., changed mind, purchased wrong size/item), return shipping costs are the customer’s responsibility.
  
• Restocking Fee: No restocking fee ($0.00) will be charged for any returned items.

7. Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed within 7-10 business days, and a credit will be applied to your original method of payment. The timing of the credit appearing on your account depends on your bank or card issuer.

 

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at service@electacticshop.com.